CHALET RESERVATION
1. I am a SAFRA member, can I book the chalet under member's rates?
A SAFRA member is not our member and public rates will apply.
2. What is the difference between the premium and regular units?
The bedroom of the regular unit is attached with a toilet, whereas additional LCD television and shower facilities, including
a bathtub, are available in the premium unit. And both types of units can sit up to 12 pax.
3. What is the maximum duration that I can book?
As our chalets are meant for short stays and recreation purposes, the maximum occupancy is 4 Days 3 Nights for all
applications.
4. If the maximum booking per application is 3 nights, can I extend my stay under another person's name?
These two applications shall be considered as two different bookings and the first occupants must check-out with all belongings;
therefore, such arrangement is strictly impermissible.
5. Can I select a specific chalet unit for my stay?
As the unit is allocated by our system on a first-come-first-served basis, we regret that room selection is not available.
6. I am a member, can I book the chalet for my families/friends under member's rates?
No, member's rates are strictly for members' utilisation as it is an exclusive privilege. For all other bookings,
public rates shall apply.
7. Can I authorise my family/friend to check-in and/or check-out on my behalf?
No, the applicant who booked the chalet must check-in and out personally. Authorisation or official reasons are not applicable
and chalet amendment (charges apply) is recommended if the applicant is unable to check-in and out.
8. What are the charges if I cancel or amend my chalet booking?
Any changes to the chalet booking will be considered as amendment/cancellation once the receipt is issued.
And the amendment/cancellation charges are:
Notice Period
(prior to check-in date) | Charges
(as % of Chalet Rental Fee) |
| More than 30 days | 15% |
| Between 15 – 30 days | 25% |
| Between 7 – 14 days | 50% |
| Less than 7 days | 100% |
Amendment/cancellation requests have to be submitted in person, and the refund amount will be issued by cheque
within two weeks from the date of request.
9. Do we need to reserve a BBQ pit?
Reservation of BBQ pit is not required as each chalet booking includes a designated outdoor BBQ pit. Occupants are advised
to keep all their belongings e.g. wire mesh and BBQ tongs etc at the end of the day.
10. Can you put me on the waiting list if the chalets are fully booked?
We do not have a waiting list as our online chalet availability is updated daily and convenient to use.
DURING YOUR STAY
11. Can I request for an early check-in or early/late check-out?
No. We require ample time for housekeeping and processing of check-in time shall be after 2pm, and the check-out time
between 9am-12pm at the Reception.
12. How many people can the chalet accommodate overnight?
Each unit comes with a queen bed and two single mattresses that can accommodate 4 occupants; however,
maximum occupancy shall be capped at 6 to ensure reasonable and acceptable noise level at all times.
13. I am celebrating my birthday. Can I put up decorations?
Chalet occupants are to refrain from displaying decorative items within their unit and its surroundings. Should decorations be
put up because of special occasions like birthdays and weddings, only the use of masking tape is allowed. Occupants are to
remove all decorations and tapes used before check-out.
AMENITIES & HOUSEKEEPING
14. Can we cook in the chalet?
To prevent power trips, cooking of any form and the use of personal electrical appliances such as rice cookers and
steamboats etc are not permissible in the chalet unit.
15. Can we move tables from the chalet outside?
No. In view of safety and convenience to other chalet occupants, we do not allow tables to be placed outside your unit. Any
layout of food etc should be within your designated BBQ pit area, or in your unit in the event of unfavourable weather conditions.
16. How many tables and chairs are provided in the chalet?
Each unit comes with one dining set with 4 chairs as well as 2 small square tables and 6 plastic stools.
Additional tables and chairs are available for rental from our Sales & Marketing Department. For more information,
please call 6668 8870 / 65 / 68 / 69.
17. Can I request for extra towels?
Each chalet is provided with 4 towels. And housekeeping service (i.e. changing/additional of towels and provision
of any additional amenities etc) is not available during your chalet stay.
18. Are there any charges for electricity and outgoing telephone calls?
No, there will not be any additional charges.
FACILITIES & SERVICES
19. What are the parking charges?
Our car park charges are as follows:
Day | Time | Rates |
| Mon - Sat | 0700 - 1659 hrs | $1.00 per hour |
| Mon - Thu | 1700 - 0659 hrs | $2.00 per entry |
Fri, Sat & Eve of PH | 1700 - 0659 hrs | $3.00 per entry |
| Sun & PH | 0700 - 0659 hrs | $2.00 per entry |
Chalet occupants will be issued with one (1) complimentary parking ticket for multiple entries during their stay.
20. Are there any games available for rental? Mahjong sets are available for rental upon your check-in at a one-time rental fee of $5.00 during your chalet stay.
Basketballs are also available for loan from the lifeguards.
21. Can we patronise the Club’s facilities if we are not members of the Club? Some of the Club’s facilities are opened to chalet occupants: Aviary KTV, Bistro Bar, swimming pool,
basketball court and bowling alley. Chalet occupants are required to observe the respective
dress codes—at all times—when patronizing any of the Club’s facilities.
